Refund, Cancellation and Amendment Policy.
If your booking is affected by government restrictions related to Covid 19 we will offer a full refund.
We recommend that you take out enough travel insurance to cover you for your total stay, including cancellation cover.
We would be very sorry to hear of your need to cancel your arrangements and will happily discuss alternatives with you. Should you wish to cancel your holiday, you will be charged the appropriate cancellation fee as per the below. By making a booking, you agree that this refund, cancellation and amendment policy will apply to your booking. All refunds, cancellations and amendments will be dealt with in line with this policy. When we refer to “you” or “your”, we mean the visitor – the person making the reservation.
Cancellations and Refunds.
We are not liable for refunds or expenses you incur in the event we are prevented from fulfilling your Booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). We recommend that you have adequate holiday insurance in place to cover this. Unless due to Covid 19 government restrictions.
The reservation may be cancelled at any time by the visitor. If a cancellation occurs the following refund policy applies:
Cancellation up to 28 days beforehand – 100% refund
Cancellation after 28 days – Deposit will be not be refunded unless we can refill the dates.
Refunds cannot be given in the event of leaving due to inclement weather or the decision to cut short a holiday which has been previously paid for.
In the event of severe weather, the need to evacuate the site or it becomes unusable, inaccessible or unavailable due to circumstances beyond the visitor’s control either prior to or during a stay, a full refund will be offered, this decision will be made by the site manager.
If you leave the site early for any reason (including the weather, unless we class the conditions as being too severe to stay), or you leave early without giving a reason, we will keep any unused fees and you will not be entitled to a refund.
If adverse circumstances, for example storm and strong winds, result in the Proprietor cancelling your booking at any time, a full refund will be made. If the site needs evacuating in an emergency situation and there is insufficient time to process a refund on site, you will be contacted as soon as possible after the evacuation in order for the refund to be arranged.
Admission to the site is at the discretion of the Proprietor or, in their absence, another staff member. We let the property to you with the expectation that you will follow the usual customs of, and respect the comfort, health and safety of yourself and others. We reserve the right to ask you to leave at any point of your stay if the behaviour of any member of your party is unacceptable to us and no refund of monies will be paid.
Events Beyond our Control
Unless we say otherwise in these booking conditions, unfortunately we will not be legally responsible for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we could not, even with all due care, avoid, including:
o strike, lock-out or labour dispute;
o natural disaster;
o acts of terrorism, war, riot or civil commotion;
o malicious damage;
o keeping to any law or governmental order, rule, regulation or direction, including advice from the foreign office to avoid or leave a country;
o breakdown of equipment or machinery;
o insolvency or bankruptcy of service provider;
o fire, flood, snow or storm;
o difficulty or increased cost in getting workers, goods or transport; and
o other circumstances affecting the supply of goods or services.
Noise must be kept to a reasonable level at all times so as not to disturb the enjoyment of others. Please keep noise to a minimum after 10p.m. quiet after 11pm and, if rising early, remember that others may not be such early birds.
Rubbish should be recycled wherever possible and removed from the grounds regularly.
In the even of fire, please make way to the nearest exit.
There is a non-smoking policy in all of our properties and surrounding gardens. If you do choose to smoke outside of the premises please ensure that they are disposed of in an appropriate manner.
Any cause for complaint must in the first instance be addressed with a member of staff.
A minimum deposit of 150 Euros per house is required for any booking.
Day visitors are not accepted to Rural Retreats with no exceptions, only those on the booking are permitted to use the facilities.
There is limited parking at the properties so please park sensibly.
Your house should be vacated by 10am on the day of departure.
Your house should be left clean and tidy and “As Found” on departure.
Late Check Out
Due to being a small family-run business we are unable to facilitate late check outs.
The Rural Retreats accepts no responsibility whatsoever for loss or damage to persons or property arising out of the use of the site or its facilities.
The Rural Retreats shall not be liable for any loss, damage or theft from or to a vehicle or hire unit
All items of lost property will be retained for one calendar month.
Items not claimed after this period will be donated to a local charity or church close to the site, this includes any monies.
Any items that are not of use to any of the local charities will be disposed of.
Anything where the owner is readily identifiable will be either directly returned to the owner if still on site or contacted by phone if possible.
Owners are responsible for the cost of reclaiming their goods. The following items are excluded from this policy:
Credit or Debit cards. Reported to the card issuer. The card issuer will then advise what further action is necessary.
Please be aware that rodent traps are on site, please make your child aware.